Refund policy

Refund & Return Policy

Last Updated: [Insert Date]

Thank you for shopping with us.

As our products are carefully sourced and shipped directly from our trusted suppliers, all sales are final.

No Returns

We do not accept returns for:

  • Change of mind
  • Incorrect product selection
  • Buyer remorse
  • Size or colour preference
  • Delays caused by customs or shipping carriers

Please review your order carefully before completing your purchase.

No Refunds

We do not offer refunds once an order has been placed and payment has been processed.

Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of receiving your order with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

We will review your claim and, where appropriate, arrange a replacement at no additional cost.

Lost Parcels

If a parcel is confirmed lost in transit by the shipping carrier, we will provide either:

  • A replacement item, or
  • A refund at our discretion.

Order Cancellations

Orders begin processing shortly after they are placed. For this reason, we are unable to guarantee cancellations or modifications once an order has been submitted.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: hello@evemuse.co